Privacy Policy

Information We Collect

When you register, sign in, or request a demo, we may collect your email address, display name, authentication provider details, and contact information you choose to provide.

When you use Sparkos, we process chat messages, feedback, task replies, product materials, uploaded documents, and configuration content related to co-creation pages.

To keep the service stable and secure, we may collect basic logs, device and browser information, access times, page paths, and error data.

How We Use Information

We use information to provide account access, AI conversations, feedback organization, product co-creation pages, notifications, support responses, and safety controls.

We may also use aggregated or de-identified information to improve the product experience, troubleshoot issues, understand feature usage, and plan future improvements.

AI Processing and Service Providers

Some Sparkos features use third-party providers for AI models, authentication, hosting, storage, analytics, email, or similar services. These providers process data only as needed to support Sparkos services.

Do not submit sensitive personal information, trade secrets, regulated data, or content you are not authorized to provide. If you upload materials for a team, you must have the required permissions.

Sharing and Disclosure

We do not sell personal information. We may disclose information only to provide the service, comply with law, protect Sparkos and users, complete actions you request, or handle corporate transactions such as financing, merger, or acquisition.

Retention, Security, and Deletion

We retain information only for as long as needed for the purposes described in this policy, unless law or reasonable business needs require a longer period.

We use reasonable technical and organizational measures to protect data, but no internet service can guarantee absolute security. You may request access, correction, or deletion through the support email.

Contact

Questions about this policy, data processing, or account data requests can be sent to support@sparkos.co. We will respond within a reasonable time.

We may update this policy from time to time. Material changes will be posted on the site or communicated through a reasonable channel.